Shipping and Return Policy

SHIPPING POLICY

Know Foods Corp. (“KnowSeafood”) will send all communication regarding your order to the email address provided at checkout. 


You will receive an Order Confirmation immediately after purchase as well as 4 (four) emails regarding the shipment of your order: 

      • Pre-Transit - Order has been packed
      • Shipped - Order has left our facility
      • Out for Delivery - Order is now enroute to your supplied address
      •  Delivered - Order has been delivered

Due to the perishable nature of our product, it is the responsibility of the customer to track and retrieve their order once delivered. 

  1. We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date shown on the tracking information. If you have not received your package and your tracking information shows delivered, please contact us immediately (within 24 hours of it scanning as delivered) at SUPPORT@KNOWSEAFOOD.COM.
  2. Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the invoice date, if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced.
  3. Due to the perishable nature of our product, Know Foods Corp. (“KnowSeafood”) is not liable for deliveries made to package rooms, reception desks/rooms, or lockers. If such delivery is made there, it is the sole responsibility of the customer to retrieve the delivery as soon as possible.
  4. When placing your order, please enter your shipping address carefully to ensure accuracy and review your Order Confirmation/account for any errors. If you enter the shipping address incorrectly when the order is placed, please email SUPPORT@KNOWSEAFOOD.COM immediately for correction. 

RETURN POLICY
  1. Standard Return/Refund Policy

    1. We are shipping perishable products and therefore are not able to accept returns. Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold.
    2. If you are not completely satisfied with your Know Foods Corp. (“KnowSeafood”) products for good reason, please contact SUPPORT@KNOWSEAFOOD.COM within 48 hours of receipt. We will happily review your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund. Since we are not able to physically access the product, we may ask that you provide photos of the product label and damage or issue reported.
    3. If you wish to cancel your order, please contact SUPPORT@KNOWSEAFOOD.COM immediately. If your order has begun fulfillment, we cannot guarantee that it can be canceled and you will be charged for the order. 

  2. Return/Refund Policy for Courier Damaged Products
    1. We strive to provide a great selection of quality products delivered to your door and guarantee that your order will arrive in great condition when delivered to the address entered at checkout and retrieved on the guaranteed delivery date.
    2. While we strive for every delivery to arrive on time and without issue, delays or damage can occur once the package is in transit via the courier (UPS, Fedex, etc) that are out of our control due to weather, accidents, etc. In the event of damage caused by improper handling or late delivery, we are happy to file a claim and replace the shipment. We ask that you please email SUPPORT@KNOWSEAFOOD.COM within 48 hours of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage.

  3. Return/Refund Policy for Damaged Products (non courier related)
    1. We strive to provide a great selection of quality products delivered to your door and guarantee that your order will arrive in great condition when delivered to the address entered at checkout and retrieved on the guaranteed delivery date.
    2. In the unlikely event of damage, we ask that you please email SUPPORT@KNOWSEAFOOD.COM within 48 hours of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. We will happily review your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund. Since we aren’t able to physically access the product, we may ask that you provide photos of the product label and damage reported.
    3. If your order is returned to us or unable to be retrieved due to incorrect address or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded. 
    4. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded. 
    5. If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.